LEADS Corporation Limited

Junior Implementation Engineer

Regular job

Experience: 0 - 1 years

Job location: Dhaka

Deadline: October 22, 2024

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Permanent job of Junior Implementation Engineer,
Salary: Negotiable

Key Responsibilities: 

  • Provide 24/7 technical support for banks using our Core Banking Solution,including roster-based shift work (nights, weekends). 
  • Diagnose and troubleshoot application related issues and queries to ensure business continuity. 
  • Work closely with cross-functional teams (Developers, PM and QA) to escalate and address more complex technical issues. 
  • Maintain incident logs, knowledge bases and technical documentation for reference and training purposes. 
  • Ensure Service Level Agreements (SLAs) are met, and escalations are handled within defined timeframes. 
  • Conduct root cause analysis for major incidents and implement permanent fixes to prevent recurrence. 
  • Act as the first point of contact for customer inquiries, ensuring timely and professional communication. 
  • Support system upgrades, patching, and deployments as needed,ensuring minimal disruption to business operations. 
  • Participate in post-incident reviews and contribute to continuous improvement of support processes and tools. 

Required Skills & Qualifications: 

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 
  • Experience in a technical support role, preferably within the banking or financial services industry. 
  • Proficiency in SQL and PL-SQL for database troubleshooting, optimization, and data analysis. 
  • Knowledge of banking and financial products (e.g., loans, deposits, general banking, and treasury systems). 
  • Excellent problem-solving skills with the ability to diagnose complex technical issues quickly and effectively. 
  • Strong analytical mindset with attention to detail, capable of performing deep dive investigations into incidents. 
  • Experience working in a 24/7 operational environment with the flexibility to work in shifts (including nights, weekends). 
  • Strong communication skills, both verbal and written, to interact with non technical users and technical teams. 
  • Ability to work independently under pressure while maintaining a high level of customer satisfaction.
SQL, Technical Support, Communication, Troubleshooting, Issue Fixing, Data Analysis, Customer Support, Bug Testing, Software Implementation, Software Installation
No experience need in specific position
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