Metafour Asia

Customer Success Assistant

Regular job

Experience: 1 - 2 years

Job location: Dhaka

Deadline: December 12, 2025

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Permanent job of Customer Success Assistant,
Salary: Negotiable

Metafour Asia is looking for 2 dedicated and enthusiastic ‘ Customer Success Assistant ’ to join our team. The ideal candidate will be passionate about helping customers achieve their goals, resolving issues promptly, and ensuring a seamless experience throughout the customer journey. This role offers an exciting opportunity to contribute to the success and growth of our company while developing valuable skills in customer relations. Metafour is an employee-owned, international software company serving 150+ clients worldwide for more than 40 years.

Core Job Responsibilities

You will be responsible for:

  • Providing customer support: Serve as the fi rst point of contact for clients requiring assistance with issues and enquiries. Respond to client inquiries, investigate, troubleshoot and ensure timely resolution of issues related to software applications, platform usage and operational queries attaining high level of customer satisfaction. Help maintain and grow relationships with existing clients by providing excellent service and support.

  • Maintaining customer systems: Deploy new customer systems, roll-out upgrades,features and make necessary con fi guration changes. Identify defects in production systems and accurately report speci fi c steps to reproduce them. Liaise with internal teams to escalate and resolve defects. Bridge the gap between the developers and clients managing expectations and providing transparency.
  • Documenting and knowledge sharing: Maintain comprehensive documentation of customer interactions, solutions provided, and best practices. Contribute to the creation of knowledge base articles and training materials to empower customers and internal teams. Serve as a passionate advocate for our products/services, promoting their bene fi ts and features to customers and prospects.
  • Contribute to customer success: Gather and analyse customer feedback to identify trends, pain points, and opportunities for improvement. Collaborate with internal teams to implement necessary changes and enhancements. Monitor customer support patterns and contribute ideas and recommendations for enhancing customer experiences to ensure alignment with organisational goals and objectives.

Candidate Persona

  • Enthusiasm and passionate about achieving customer satisfaction
  • An active listener, pro fi cient in taking notes and an excellent communicator.
  • Excellent communication skills in English (equivalent to IELTS score 7)
  • Ability to work effectively within a team with high level of attention to details
  • Must be able to write and maintain high-quality documentation

Education & Experience   :​

  • BSc in CSE or equivalent subjects.
  • Hands-on technical experience is a plus.
  • 1-2 year(s)
  • Freshers with excellent English language skills are encouraged to apply

Salary & Other benefits :

    • Monthly salary ranging from BDT 25,000/- to 35,000/- based on skills and experience
    • Flexible leave management: 31 days of annual leave including public holidays
    • Fully subsidised lunch & snacks
    • Yearly training allowance and bonus as per company policy
    • Excellent learning environment
    • Awesome culture - learn, grow, fun.
    • Weekly 2 holidays, Saturday and Sunday
    • Annual performance-based increment
    • Provident fund
    • Employee ownership based pro fi t share scheme
    • 2 festival bonuses
    • Probation Period: 6 months
    Customer Success, Documentation, Problem Solving, Technical Support, Communication, Collaboration, Troubleshooting, Team Work, Customer Support, Microsoft Office, English, Software Deployment
    No experience need in specific position
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