Riseup Labs

Customer Service Officer

Contractual job

Experience: 0 - 3 years

Job location: Dhaka

Deadline: November 25, 2024

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Contractual job of Customer Service Officer,
Salary: Negotiable

Riseup Labs is looking for a few expert and skilled “Customer Service Officer” (Inbound) to support one of its international food ordering clients. You will be responsible for managing and handling back-office order processing for a large food chain company.

Job Responsibilities:

  • Managing Large amount of inbound calls in a timely manner
  • Demonstrated ability to resolve customer inquiries, complaints, and issues effectively and efficiently.
  • A customer-centric approach with the ability to handle challenging situations with empathy and patience.
  • Collaborative nature with the ability to work effectively within a team setting.
  • Willingness to work flexible hours including evenings, weekends, and holidays as per the operational requirements.
  • Keen attention to detail to accurately process orders, payments, and information provided by customers.
  • Ability to identify trends, issues, or system glitches and report them for resolution.
  • Maintaining a high standards of call quality as per the requirement of the organization

Educational Requirements:

  • A high school diploma or equivalent educational qualification is preferred.

Additional Requirements:

  • Experience in a call center (Inbound) minimum 06 months~ 1 year or any hospitality industry is must.
  • English Fluency- Professional (is a must)
  • A positive and enthusiastic demeanor while interacting with customers to create a memorable experience.

Workplace: 

  • Uttara, Dhaka

Working Hours:

  •  10:30 PM - 6.30 AM

Salary: 

  • 18K-28K (Based on experience and skills)

Compensation & Other Benefits:

  • Annual Performance Evaluation and Increment
  • Full Subsidize Dinner
  • Annual Retreats
  • Team Outing
  • Weekly 2 holidays (Saturday, Sunday)

The Application Process:

  • Telephone round
  • Interview with the business development and talent acquisition team
  • Once selected from the Riseup Labs team, candidate will have an interview session with the overseas Head of Operations from the respective company.
  • After getting selected from the overseas Head of Operations, candidate will have to go through 2 courses (10-12 hours course) to qualify for the final round of interview
  • Once qualified and completion of the course, the final mock test (final interview) will be conducted by the Head of Operations
  • Job offer

Read before you apply:

Please read and answer the below questions in a voice recording file and attached it with your resume/cv.

1. Introduce yourself
2. Why you think this role is a perfect fit for you?
3. What made you interested in this specific job?

Please note: Any resume/cv without the voice recording will not be accepted.

NB: Only shortlisted candidates will be communicated in the recruitment process.

Communication
No experience need in specific position
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