UY Lab

Call Center Executive

Regular job

Experience: 0 - 1 years

Job location: Dhaka

Deadline: December 5, 2024

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Permanent job of Call Center Executive,
Salary: Negotiable

Job Description:

We are looking for a motivated Call Centre Executive to join our team. The Call Centre Executive will be responsible for handling customer calls, providing excellent customer service, and ensuring customer satisfaction. The ideal candidate must have strong communication skills, be a good listener, and possess a friendly and professional demeanor.

Responsibilities:

  • Answering customer inquiries and resolving issues via phone or email.

  • Professionally handling customer complaints.

  • Providing customers with product and service information.

  • Processing orders, forms, and applications. Identifying and escalating priority issues to the appropriate department.

  • Following up with customers on their inquiries and ensuring their satisfaction.

  • Maintaining a positive and professional attitude towards customers at all times.

  • Outbound and inbound calls.

  • Sales generate.

  • Fluency in MS Office, Excel, PowerPoint.

Compensation & Other Benefits

  • Mobile bill, Performance bonus
  • Salary Review: Yearly
  • Festival Bonus: 2

  • Opportunity to work in a collaborative and creative environment.

  • Room for professional growth and skill development.

  • Competitive compensation package with additional benefits.

  • Other relevant perks or unique aspects of your company culture.

  • As per company policy.

Micrsoft Office, Communication, B2B Sales, Email Writing, Google Spreadsheets, Cold Calling
1 year in Call Center Agent
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